Frequently Asked Questions (FAQs)

Standard check-in is 2 PM and check-out is 12 PM. Our front desk operates 24 hours, so arrivals and departures outside these times can always be accommodated.

Yes, subject to room availability on the day. Please call the front desk on +91 22 2308 1421 in advance to arrange. Significant adjustments to either end of the stay may carry an additional charge.

Cancellation terms depend on the rate you book. Standard reservations can usually be cancelled up to 48 hours before arrival without charge. Non-refundable rates cannot be amended or cancelled. Specific terms are listed on your booking confirmation, contact reservations for any clarification.

We accept all major credit and debit cards (Visa, MasterCard, American Express), UPI, net banking and cash. International guests may pay in Indian Rupees or, at front-desk discretion, in major foreign currencies.

Complimentary multi-cuisine breakfast at Bluet, our all-day coffee shop on the lobby level, is included with every stay. Breakfast is served from 7 AM, with continental, Indian and South Indian options daily.

Rivaaz (Awadhi, Mughlai & Punjabi, halal kitchen): lunch 12 PM - 3 PM and dinner 7 PM - 12 AM.

Bluet (all-day multi-cuisine): open 7 AM - 1:30 AM, daily.

Both sit on the lobby level. Walk-ins are welcome; advance booking is recommended for weekends and groups.

Yes, our Suite includes 24-hour in-room dining. For other room categories, room service runs alongside restaurant timings (Bluet from 7 AM - 1:30 AM; Rivaaz from 12 PM - 3 PM & 7 PM - 12 AM), with a curated late-night menu thereafter from Bluet.

Yes. Free, high-speed Wi-Fi is available throughout the hotel for every guest, no codes or charges. It runs across all rooms, the lobby, restaurants and banquet halls.

Yes, free on-site parking is provided for all guests on a first-come, first-served basis. Our team is happy to assist with parking on arrival.

Yes, up to 2 children below 12 years can stay in the same room with parents using existing bedding, free of charge. Extra beds can be arranged for an additional charge, subject to room availability. Please mention any child policy needs at the time of booking so we can prepare the room accordingly.

Pets are not permitted at the hotel. Service animals accompanying guests with disabilities are welcome, please notify the front desk in advance so we can prepare your room appropriately.

All rooms and indoor public areas are strictly non-smoking. Designated smoking areas are available on-site at the hotel, please ask the front desk for directions. A deep-clean fee applies if smoking is detected inside a room.

Mumbai Central Railway Station is approximately a 5-minute walk (~450 m) along Bellasis Road. Santacruz Domestic Airport (T1) is around 22 km (~50 minutes by car) and Chhatrapati Shivaji International (T2) is around 25 km (~55 minutes).

See the Location page for a full list of nearby landmarks, hospitals, business hubs and shopping.

Airport pickups and drop-offs can be arranged through the front desk at an additional charge. Santacruz Domestic (T1) is approximately 22 km away (~50 minutes by car) and Chhatrapati Shivaji International (T2) is approximately 25 km (~55 minutes). Please share your flight details at least 24 hours in advance.

We have 5 banquet venues, Capers (up to 40), Aster I & II (up to 50 each), and Vinca I & II (up to 150 each, combinable to host up to 350 floating).

For dates, menus and pricing, please call +91 22 2305 5228 or email fnb@thesahilhotel.com. You can also use the enquiry form on the Meetings & Events page.